FAQS

When will my order arrive?

We aim to dispatch all orders within 1-2 working days of receipt, aiming to have your order with you in 3-4 working days.
I have placed my order but not received a confirmation email

When you place an order you will be sent an automated confirmation email directly to the email address you supplied.  Please check you "junk" email inbox as emails from unknown senders are often treated as spam.  If you cannot find the confirmation email please contact us and we will verify that your order has registered on the system.

Are my credit card details safe?

Your credit card details are very safe. All our online transactions are fully secure, encrypted, and use Secure Certificates to ensure your data is transmitted safely.

What size should I order?

Where the items are not specifically sized we have given you an age guide wherever possible.  These are based on our own 'average sized' children, as we have many years of experience of buying children's sportswear. If you need any help with sizing please contact us and we will be happy to help.

Do you offer an extended Christmas Returns Policy?

Our extended Christmas returns policy is valid from 1st November 2017. This means that you can return online purchases up until 15th January 2018. Normal exclusions apply. Click here for more details on our standard returns policy.


For any other questions please use our Contact Us page.

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